864.991.7449       MercyVerityCandles@gmail.com

 

                                                                        CARE INSTRUCTIONS... 

I'm candle obsessed. You're candle obsessed.  It's all good, until something goes awry.  Here are some important tips for the burning of your favorite MVCandles!

- TRIM YOUR WICK.

I realize you may be in a hurry to smell the fragrance of your fav candle, but take a moment to trim the wick to a spot over 1/4".  This will help your candle burn a little bit slower and a little bit longer! Make sure you only trim when the candle wax is solid, right before you light it. Discard trimmings in the trash and make sure none land in the glass.

- RECENTER YOUR WICK.

After you blow the candle out, let it cool a tad and then check the wick. Gently guide it back towards the center, as candle wicks tend to wiggle around and get out of place - don't ask me how this happens.  If the wick gets too close to the glass, the vessel could heat up and possibly crack.

 - ALWAYS LET POOLING WAX REACH EDGES OF THE GLASS PRIOR TO EXTINGUISHING.

Do this at each and every burn time so that you don't experience the dreading tunneling.

- DO NOT BURN YOUR CANDLE FOR TOO LONG!

4 - 6 hours is plenty of time to fill your home with your fav fragrance. 

- USE COMMON SENSE, PEOPLE.

Keep candle on non-flammable, heat resistant surface.  Keep away from flammable objects, curtains and your toddler.  NEVER leave a burning candle unattended.  Seriously people - use your head.  Also, be aware that placing a hot candle on a cool surface like glass or marble may cause the vessel to crack.  egads..

- WHEN THERE IS LESS THAN 1/2" OF WAX LEFT IN GLASS, IT'S TIME TO "LET IT GO."

Industry standard safety measures suggest not burning any candle all the way to the bottom of the vessel, and MVC is no different. 

                                                                                 FAQs...

WHAT MAKES MVC CANDLES DIFFERENT?

 

Since the beginning in 2009, I've been making high-quality candles that are easy on our environment + your budget, choosing + blending scents that I love and making them into candles that elevate your everyday. The result is luxury fragrance you can feel good about. 

 

WHAT INGREDIENTS DO YOU USE?

 

My ingredients are thoughtfully sourced to create safe, sustainable products that are phthalate-free, cruelty-free and are free of animal by-products.  

 

- My new proprietary wax blend contains: 

100% soy wax - Kosher certified and grown in the USA.

Olive wax - wax collected from different fragments of olive oil, native to Spain and 100% natural.

 

- Cotton wicks only. 

 

- My classic line contains a fine fragrance oil blend that consists of natural and man-made materials.  Most of these blends come infused with essential oils (EOs), but for that extra oomph, I generally add more EOs from iVIVA. iVIVA is a local company, owned by the lovely Katie.  She carefully handpicks EOs from around the world and has a working relationship with all owners of the farms from which she sources.   Her EOs are uncut, undiluted.

- My 'Essential Oils Only' line contains a natural binder + pure essential oils, creating a most lovely therapeutic candle. 

 

WHY DO YOU USE SYNTHETIC FRAGRANCES? 

Great question! I use a premium blend of man-made/natural fragrances in my Classic line, as they 1) allow me to create more complex scent profiles for a bigger variety of fragrances; 2) are more sustainable to produce; and, 3) allow me to offer my candles at affordable price points. 

If you’d prefer an all-natural product, my Essential Oils Only line is the perfect choice for you. 

HOW FRAGRANT ARE YOUR CANDLES?

 

My candles are created to elevate your everyday space, some having a softer scent throw while others might be a tad more powerful.  Always spectacular. Or so I've heard.

                                                                    SHIPPING/RETURNS... 

DOMESTIC SHIPPING (lower 48)

I ship domestic retail orders 1 to 5 business days after an order is placed. Priority Mail (USPS) is typically delivered within 2 to 3 business days while UPS usually takes 2 to 5 business days.


INTERNATIONAL SHIPPING 

Not part of the free shipping, but contact me for an estimate PRIOR to placing an order.

Shipping internationally is tricky for these reasons: 

I would ship via First Class International Mail, which doesn't include features such as tracking information and/or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 2-4 weeks.

International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, Mercy Verity Candles does not have control over these circumstances. 


REFUNDS + EXCHANGES

 Due to the nature of my products, USED CANDLES CANNOT BE RETURNED OR REFUNDED. 

 

I carefully inspect all candles before being shipped. I will replace or refund products damaged during shipment if photographic proof of damage is submitted to Mercy Verity Candles within 7 days of delivery.
 

You may also exchange your product for another candle of the same size + price within 14 days of purchase. The buyer is responsible for shipping cost on all return items and new shipping.
 

In the event the package is damaged during shipping, you may return your unused candle(s) for a full refund of your purchase price within 14 days of delivery. Please contact us at mercyveritycandles@gmail.com for further details. 

 

 
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